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We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced. 

Please:

  • Include the full URL (web address) of the page with the problem
  • What internet browser are you using? (Alt + H will usually bring up the menu that tells you)
  • If any errors were displayed, please copy and paste the text and any numbers they contain
  • Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)

There are some other things you can do to help us:

  • See if the same thing happens when you use a different browser or computer
  • See if the problem happens every time or only sometimes

Then email (support@avestacorp.com)  or call us (1-866-342-4280) with the information so that we can resolve your problem.

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